Summary

Manage messages on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP with WapCRM. Use labels, predefined templates, chat transfers, open/closed status, and advanced filtering.

WapCRM's Message Management features allow businesses to efficiently handle incoming and outgoing messages across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels. The platform offers tools to organize conversations, automate responses, and improve team collaboration.

Key Features of Message Management:

• Managing Conversations: Agents can view, respond to, and manage customer interactions from a centralized inbox.

• Predefined Message Templates: Create and use quick replies to save time and maintain consistent communication.

• Labeling and Organizing Chats: Use custom labels to categorize conversations by priority, topic, or customer type.

• Transferring Chats Between Users: Seamlessly move conversations between agents to ensure customers always receive timely responses.

• Marking Conversations as Open or Closed: Keep track of conversation statuses, ensuring all customer inquiries are properly addressed.

• Filtering and Searching Conversations: Use advanced search and filtering tools to quickly locate specific messages or chat histories.

By providing a structured approach to message management, WapCRM helps businesses reduce response times, improve communication consistency, and enhance customer satisfaction.