Incoming and Outgoing Messages

Manage WhatsApp, Instagram, Facebook Messenger, Telegram, and VOIP messages in WapCRM. Centralize communication, use predefined templates, and streamline responses with open and closed conversations.

WapCRM offers a centralized platform for managing all incoming and outgoing messages across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels. This allows teams to efficiently handle customer interactions, maintain consistent communication, and ensure no message goes unanswered.

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How to Manage Incoming Messages:

• All messages from connected channels are displayed in the unified inbox.

• Incoming messages are automatically routed to agents based on predefined rules.

• Agents can view message details, including the customer's name, channel, and message history.

• Supervisors can monitor open conversations and assign chats to specific agents if needed.

💡 Tip: Use filters to view messages by channel, label, or status, helping agents prioritize conversations effectively.

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Responding to Outgoing Messages:

• Agents can reply to customers directly from WapCRM's interface without needing to switch between apps.

• Support for text, images, videos, files, and voice messages allows flexible communication.

• Predefined message templates can be used to speed up responses and maintain a consistent tone.

• Emoji support is available for more personalized and engaging replies.

🔹 Example: Quickly respond to a WhatsApp inquiry about product availability using a predefined message template.

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Managing Message Statuses:

• Mark messages as "Open" when they need attention and "Closed" when resolved.

• Supervisors can view all open messages and track the status of each conversation.

• Closed conversations can be reopened if follow-up is needed, ensuring flexibility in managing customer requests.

💡 Benefit: Keeps the inbox organized, helping teams focus on unresolved issues and maintain high response standards.

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Best Practices for Managing Messages in WapCRM:

✅ Respond promptly to all incoming messages to reduce response times. ✅ Use message templates to ensure consistent and professional communication. ✅ Regularly review open messages and follow up on pending inquiries. ✅ Utilize the filtering and search tools to quickly find specific conversations. ✅ Mark conversations appropriately to maintain a clear workflow.

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Why Effective Message Management Matters:

• Enhances customer satisfaction by providing quick and accurate responses.

• Improves team productivity by keeping conversations organized.

• Reduces the risk of missed messages, ensuring no customer is left without support.

• Optimizes communication workflows, helping teams prioritize important conversations.

🚀 By effectively managing incoming and outgoing messages, WapCRM helps businesses maintain clear, consistent, and timely communication with their customers!