Using Labels for Reporting

Use labels in WapCRM to generate detailed reports on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP interactions. Filter by labels to analyze trends and track performance.

WapCRM allows businesses to use labels to organize and filter customer conversations for more effective reporting and analysis. By assigning custom labels to messages and calls, teams can generate focused reports that provide valuable insights into customer interactions, sales opportunities, and support performance.

Key Benefits of Using Labels in Reporting:

• Filter Reports by Labels: Generate reports based on specific labels such as High Priority, Sales Leads, or Support Issues.

• Analyze Trends: Understand which types of inquiries are most common and how effectively they are resolved.

• Improve Performance Tracking: Identify agent productivity by analyzing the number of conversations handled under specific labels.

• Support Decision-Making: Use label-based reports to make informed business decisions, such as adjusting sales strategies or improving support processes.

Best Practices:

✅ Standardize Labeling Practices: Ensure all agents use consistent labels to maintain reporting accuracy. ✅ Combine Labels with Other Filters: Enhance reports by combining labels with channel or user data. ✅ Monitor Label Effectiveness: Regularly review label usage to ensure they align with current business goals.

By integrating labels into reporting, WapCRM helps businesses gain actionable insights, optimize team performance, and enhance customer service quality.