Messaging Channels Supported by WapCRM

WapCRM manages WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP in one platform, enabling efficient multi-channel communication and improving team collaboration and customer service.

WhatsApp Business API Integration

๐Ÿ”น Manage WhatsApp messages with multiple agents using a shared inbox. ๐Ÿ”น Assign customer inquiries to the right team members. ๐Ÿ”น Use labels and status tracking to organize conversations. ๐Ÿ”น Send and receive text, images, videos, documents, and voice messages.

๐Ÿ’ก Benefit: WapCRM turns WhatsApp into a professional customer service tool, allowing teams to collaborate efficiently while maintaining a structured workflow.


Instagram Direct Messages Integration

๐Ÿ”น Manage customer conversations from Instagram DMs inside WapCRM. ๐Ÿ”น Assign Instagram inquiries to sales or support teams. ๐Ÿ”น Use predefined message templates for quick and consistent replies. ๐Ÿ”น Track and analyze customer engagement from Instagram chats.

๐Ÿ’ก Benefit: Helps e-commerce businesses, influencers, and brands manage Instagram customer interactions more efficiently.


Facebook Messenger Integration

๐Ÿ”น Handle Facebook Messenger inquiries from business pages inside WapCRM. ๐Ÿ”น Route incoming messages to the right team members. ๐Ÿ”น Use quick replies and prewritten messages to speed up responses. ๐Ÿ”น Track and analyze customer engagement on Facebook Messenger.

๐Ÿ’ก Benefit: Perfect for businesses that receive high message volumes from Facebook ads or pages.


Telegram Integration

๐Ÿ”น Manage Telegram chats alongside other communication channels. ๐Ÿ”น Send files, images, and voice messages directly from WapCRM. ๐Ÿ”น Use automated message routing to assign inquiries to the correct team.

๐Ÿ’ก Benefit: A great option for businesses using Telegram for community support or high-volume customer interactions.


SMS Messaging Integration

๐Ÿ”น Send and receive SMS messages from WapCRMโ€™s dashboard. ๐Ÿ”น Automate order confirmations, appointment reminders, and customer notifications. ๐Ÿ”น Use SMS templates for frequently asked questions.

๐Ÿ’ก Benefit: Businesses that rely on SMS for customer updates and notifications can manage everything in one place.


VOIP & Call Center Integration in WapCRM

In addition to messaging channels, WapCRM supports VOIP (Voice over IP) calls, allowing businesses to handle customer calls inside the platform.

VOIP & Call Center Features in WapCRM

๐Ÿ“ž Make and receive calls directly from WapCRM. ๐Ÿ“ž Assign calls to specific team members for better customer follow-up. ๐Ÿ“ž Call Logging & Notes โ€“ Add call results and notes after each interaction. ๐Ÿ“ž Missed Call Tracking โ€“ Ensure that no customer call goes unanswered. ๐Ÿ“ž Call Queue Management โ€“ Organize inbound calls based on priority and availability. ๐Ÿ“ž Break Management โ€“ Monitor agent availability and set custom break types.

๐Ÿ’ก Benefit: Businesses can manage both chats and calls from one system, improving efficiency and providing seamless customer service.


Managing Multiple Channels in WapCRM

โœ… All messages and calls are displayed in one dashboard, making it easy for teams to track conversations. โœ… Supervisors can assign chats to specific agents, ensuring the right person handles each inquiry. โœ… Channel-based permissions control access, allowing businesses to restrict certain users from specific channels. โœ… Message routing rules automate chat distribution, reducing wait times for customers.

๐Ÿ’ก Benefit: Businesses can scale their customer communication strategy by using a single, integrated system for WhatsApp, social media messaging, SMS, and VOIP calls.


Why Use WapCRM for Multi-Channel Communication?

โœ… Eliminates the need for switching between multiple apps. โœ… Reduces response times with smart message routing and automation. โœ… Improves teamwork by allowing multiple agents to manage the same channel. โœ… Centralizes customer interactions across WhatsApp, Instagram, Facebook, Telegram, SMS, and VOIP. โœ… Ensures data security with access restrictions and call/chat logging.

๐Ÿš€ Ready to unify your customer communication?

WapCRM helps businesses streamline messaging and call handling with a single, efficient platform!

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