{"version":1,"pages":[{"id":"-LyxXY8s1Nltc6agHJyQ","title":"What is WapCRM?","pathname":"/","siteSpaceId":"sitesp_pZcGv","icon":"bolt-lightning","description":"WapCRM centralizes WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP messages, improving team collaboration, automating chat routing, and boosting customer service efficiency.","breadcrumbs":[{"label":"INTRODUCTION TO WapCRM"}]},{"id":"mssisAAQC2YWo98b24oe","title":"Who is WapCRM for?","pathname":"/introduction-to-wapcrm/who-is-wapcrm-for","siteSpaceId":"sitesp_pZcGv","icon":"user-vneck","description":"WapCRM is ideal for businesses needing multi-channel messaging management on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP, enhancing team collaboration and customer support.","breadcrumbs":[{"label":"INTRODUCTION TO WapCRM"}]},{"id":"mZDL9UxUUiJoPgDPQjXx","title":"Supported Platforms and Integrations","pathname":"/introduction-to-wapcrm/supported-platforms-and-integrations","siteSpaceId":"sitesp_pZcGv","icon":"desktop","description":"WapCRM integrates WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP into one platform, streamlining multi-channel communication and improving customer service efficiency.","breadcrumbs":[{"label":"INTRODUCTION TO WapCRM"}]},{"id":"84AEMgsDeFTJkm4Ev1X7","title":"System Requirements and Browser Compatibility","pathname":"/introduction-to-wapcrm/system-requirements-and-browser-compatibility","siteSpaceId":"sitesp_pZcGv","icon":"computer-mouse-scrollwheel","description":"WapCRM works best on updated browsers and meets system requirements for seamless access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP on desktop and mobile.","breadcrumbs":[{"label":"INTRODUCTION TO WapCRM"}]},{"id":"zvaCbw0zCiONq2A8Pxgp","title":"Step-by-Step Guide to Getting Started with WapCRM","pathname":"/step-by-step-guide-to-getting-started-with-wapcrm","siteSpaceId":"sitesp_pZcGv","icon":"stairs","description":"Get started with WapCRM by connecting WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP. Set up user roles, configure smart routing, and streamline multi-channel communication."},{"id":"09zo0045P8xg5IAJlQ0L","title":"Summary","pathname":"/account-management/summary","siteSpaceId":"sitesp_pZcGv","icon":"rectangle-history","description":"Manage user roles, permissions, and security in WapCRM. Set up Supervisors and Agents, control access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels, and ensure security.","breadcrumbs":[{"label":"ACCOUNT MANAGEMENT"}]},{"id":"cASas1FcinekE9tZ7lUn","title":"Requesting an Account & Logging In","pathname":"/account-management/requesting-an-account-and-logging-in","siteSpaceId":"sitesp_pZcGv","icon":"right-to-bracket","description":"Learn how to request a WapCRM account, receive your Company Code, Username, and Password, and log in to manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP communications.","breadcrumbs":[{"label":"ACCOUNT MANAGEMENT"}]},{"id":"TIgB0nIZya9i8EgsH1ZT","title":"User Roles and Permissions","pathname":"/account-management/user-roles-and-permissions","siteSpaceId":"sitesp_pZcGv","icon":"user-lock","description":"Control user access in WapCRM with role-based permissions. Assign Supervisor and Agent roles to manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels securely.","breadcrumbs":[{"label":"ACCOUNT MANAGEMENT"}]},{"id":"tAQbrAAPISc4P9oMLbfY","title":"User Security and Access Controls","pathname":"/account-management/user-security-and-access-controls","siteSpaceId":"sitesp_pZcGv","icon":"shield","description":"Manage secure access in WapCRM with role-based permissions, IP logging, and data masking. Protect customer data on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently","breadcrumbs":[{"label":"ACCOUNT MANAGEMENT"}]},{"id":"ShgygzRaWYEGpdty9z3N","title":"Removing Users and Reassigning Conversations","pathname":"/removing-users-and-reassigning-conversations","siteSpaceId":"sitesp_pZcGv","icon":"user-xmark","description":"Remove users in WapCRM securely by reassigning chats and unassigning channels. Maintain seamless support on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP without service disruptions"},{"id":"GInZIY4FtkiJGgXWz4Jb","title":"Best Practices for Account Management","pathname":"/best-practices-for-account-management","siteSpaceId":"sitesp_pZcGv","icon":"vial-circle-check","description":"Set up secure, role-based permissions in WapCRM. Manage Supervisor and Agent roles to control access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently."},{"id":"yRXjW4ByCI0p6CDuUbhW","title":"Summary","pathname":"/channel-management/summary","siteSpaceId":"sitesp_pZcGv","icon":"rectangle-history","description":"Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels in WapCRM. Automate message routing, enable multi-user access, and streamline customer communication efficiently.","breadcrumbs":[{"label":"Channel Management"}]},{"id":"Pc39PZPyzwGsdmHuRZ2E","title":"Messaging Channels Supported by WapCRM","pathname":"/channel-management/messaging-channels-supported-by-wapcrm","siteSpaceId":"sitesp_pZcGv","icon":"message-check","description":"WapCRM manages WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP in one platform, enabling efficient multi-channel communication and improving team collaboration and customer service.","breadcrumbs":[{"label":"Channel Management"}]},{"id":"UylSABo5KuMHMLigJSdu","title":"How to Connect a Messaging Channel?","pathname":"/channel-management/how-to-connect-a-messaging-channel","siteSpaceId":"sitesp_pZcGv","icon":"plug","description":"Connect WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels to WapCRM. Manage multi-channel communications from one platform and streamline customer support efficiently.","breadcrumbs":[{"label":"Channel Management"}]},{"id":"EFbVlOZUBipPe20CpQvX","title":"Multi-User Access & Permissions","pathname":"/multi-user-access-and-permissions","siteSpaceId":"sitesp_pZcGv","icon":"inboxes","description":"WapCRM enables secure multi-user access with role-based permissions. Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently with Supervisor and Agent roles."},{"id":"glRbAyO0xaLcC20eLJvv","title":"Automating Customer Conversations","pathname":"/automating-customer-conversations","siteSpaceId":"sitesp_pZcGv","icon":"route","description":"Automate message routing in WapCRM with round-robin, random, least chats, and longest waiting methods for efficient management of WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP."},{"id":"jtOu8wDY65PUL5me2Qfy","title":"Channel-Based Reporting and Analytics","pathname":"/channel-based-reporting-and-analytics","siteSpaceId":"sitesp_pZcGv","icon":"chart-line-up","description":"Generate detailed reports in WapCRM by channel. Analyze performance on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP to improve customer service and track response times."},{"id":"ZULjkQG7UhAyCAzqe36Y","title":"Summary","pathname":"/message-management/summary","siteSpaceId":"sitesp_pZcGv","icon":"rectangle-history","description":"Manage messages on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP with WapCRM. Use labels, predefined templates, chat transfers, open/closed status, and advanced filtering.","breadcrumbs":[{"label":"Message Management"}]},{"id":"dVnMxOG8l8zhj15oO9XF","title":"Incoming and Outgoing Messages","pathname":"/incoming-and-outgoing-messages","siteSpaceId":"sitesp_pZcGv","icon":"comments","description":"Manage WhatsApp, Instagram, Facebook Messenger, Telegram, and VOIP messages in WapCRM. Centralize communication, use predefined templates, and streamline responses with open and closed conversations."},{"id":"R0q6Bki6CYyR2OBpMLeg","title":"Message Templates and Quick Replies","pathname":"/message-templates-and-quick-replies","siteSpaceId":"sitesp_pZcGv","icon":"file-lines","description":"Use predefined message templates and quick replies in WapCRM for quick, consistent responses on WhatsApp, Instagram,  Telegram, SMS, and VOIP channels, enhancing communication."},{"id":"amrfH99yVXkiEKBl0Wor","title":"Labeling and Organizing","pathname":"/labeling-and-organizing","siteSpaceId":"sitesp_pZcGv","icon":"tags","description":"Organize conversations in WapCRM with custom labels. Categorize chats by priority, topic, or department across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP."},{"id":"9vUV5KbxQ0JI1FOw2CbB","title":"Transferring Chats","pathname":"/transferring-chats","siteSpaceId":"sitesp_pZcGv","icon":"right-left-large","description":"Easily transfer chats in WapCRM to the right agent. Ensure seamless support on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP without disrupting customer communication."},{"id":"AbdsuRSziFoFLh64p3Gg","title":"Marking Conversations as Open or Closed","pathname":"/marking-conversations-as-open-or-closed","siteSpaceId":"sitesp_pZcGv","icon":"square-check","description":"Keep conversations organized in WapCRM by marking them as open or closed. Improve workflow and ensure timely responses on WhatsApp, Instagram, Telegram, SMS, and VOIP."},{"id":"zoAxbWYvJWaEqhz0eZnp","title":"Filtering and Searching","pathname":"/filtering-and-searching","siteSpaceId":"sitesp_pZcGv","icon":"filter","description":"Easily filter and search conversations in WapCRM by labels, channels, users, time, and keywords. Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP messages efficiently."},{"id":"B6kSYURDpjYWHllHJeI9","title":"Summary","pathname":"/reporting-and-analytics/summary","siteSpaceId":"sitesp_pZcGv","icon":"rectangle-history","description":"WapCRM provides reporting tools to analyze WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP performance. Generate insights, track team efficiency, and improve customer communication.","breadcrumbs":[{"label":"Reporting and Analytics"}]},{"id":"4rSlfIxyGOpQnds1YwW3","title":"Using Labels for Reporting","pathname":"/using-labels-for-reporting","siteSpaceId":"sitesp_pZcGv","icon":"tags","description":"Use labels in WapCRM to generate detailed reports on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP interactions. Filter by labels to analyze trends and track performance."},{"id":"5dguYcEM9Fdr5ofDiqkk","title":"Filtering Reports by Channels, Users, and Time","pathname":"/filtering-reports-by-channels-users-and-time","siteSpaceId":"sitesp_pZcGv","icon":"filter-list","description":"Filter WapCRM reports by channel, user, and time to analyze performance on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP. Gain insights into team and customer interaction trends."},{"id":"RIwLaPrnBqrNQTL8NDS3","title":"Analyzing Chat and Call Data","pathname":"/analyzing-chat-and-call-data","siteSpaceId":"sitesp_pZcGv","icon":"magnifying-glass-chart","description":"Analyze chat and call data in WapCRM to gain insights into team performance, customer interactions, and communication trends across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP."}]}