# WapCRM Docs

## WapCRM.net

- [What is WapCRM?](https://help.wapcrm.net/introduction-to-wapcrm/master.md): WapCRM centralizes WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP messages, improving team collaboration, automating chat routing, and boosting customer service efficiency.
- [Who is WapCRM for?](https://help.wapcrm.net/introduction-to-wapcrm/who-is-wapcrm-for.md): WapCRM is ideal for businesses needing multi-channel messaging management on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP, enhancing team collaboration and customer support.
- [Supported Platforms and Integrations](https://help.wapcrm.net/introduction-to-wapcrm/supported-platforms-and-integrations.md): WapCRM integrates WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP into one platform, streamlining multi-channel communication and improving customer service efficiency.
- [System Requirements and Browser Compatibility](https://help.wapcrm.net/introduction-to-wapcrm/system-requirements-and-browser-compatibility.md): WapCRM works best on updated browsers and meets system requirements for seamless access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP on desktop and mobile.
- [Step-by-Step Guide to Getting Started with WapCRM](https://help.wapcrm.net/step-by-step-guide-to-getting-started-with-wapcrm.md): Get started with WapCRM by connecting WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP. Set up user roles, configure smart routing, and streamline multi-channel communication.
- [Summary](https://help.wapcrm.net/account-management/summary.md): Manage user roles, permissions, and security in WapCRM. Set up Supervisors and Agents, control access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels, and ensure security.
- [Requesting an Account & Logging In](https://help.wapcrm.net/account-management/requesting-an-account-and-logging-in.md): Learn how to request a WapCRM account, receive your Company Code, Username, and Password, and log in to manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP communications.
- [User Roles and Permissions](https://help.wapcrm.net/account-management/user-roles-and-permissions.md): Control user access in WapCRM with role-based permissions. Assign Supervisor and Agent roles to manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels securely.
- [User Security and Access Controls](https://help.wapcrm.net/account-management/user-security-and-access-controls.md): Manage secure access in WapCRM with role-based permissions, IP logging, and data masking. Protect customer data on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently
- [Removing Users and Reassigning Conversations](https://help.wapcrm.net/removing-users-and-reassigning-conversations.md): Remove users in WapCRM securely by reassigning chats and unassigning channels. Maintain seamless support on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP without service disruptions
- [Best Practices for Account Management](https://help.wapcrm.net/best-practices-for-account-management.md): Set up secure, role-based permissions in WapCRM. Manage Supervisor and Agent roles to control access to WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently.
- [Summary](https://help.wapcrm.net/channel-management/summary.md): Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels in WapCRM. Automate message routing, enable multi-user access, and streamline customer communication efficiently.
- [Messaging Channels Supported by WapCRM](https://help.wapcrm.net/channel-management/messaging-channels-supported-by-wapcrm.md): WapCRM manages WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP in one platform, enabling efficient multi-channel communication and improving team collaboration and customer service.
- [How to Connect a Messaging Channel?](https://help.wapcrm.net/channel-management/how-to-connect-a-messaging-channel.md): Connect WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels to WapCRM. Manage multi-channel communications from one platform and streamline customer support efficiently.
- [Multi-User Access & Permissions](https://help.wapcrm.net/multi-user-access-and-permissions.md): WapCRM enables secure multi-user access with role-based permissions. Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP channels efficiently with Supervisor and Agent roles.
- [Automating Customer Conversations](https://help.wapcrm.net/automating-customer-conversations.md): Automate message routing in WapCRM with round-robin, random, least chats, and longest waiting methods for efficient management of WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP.
- [Channel-Based Reporting and Analytics](https://help.wapcrm.net/channel-based-reporting-and-analytics.md): Generate detailed reports in WapCRM by channel. Analyze performance on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP to improve customer service and track response times.
- [Summary](https://help.wapcrm.net/message-management/summary.md): Manage messages on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP with WapCRM. Use labels, predefined templates, chat transfers, open/closed status, and advanced filtering.
- [Incoming and Outgoing Messages](https://help.wapcrm.net/incoming-and-outgoing-messages.md): Manage WhatsApp, Instagram, Facebook Messenger, Telegram, and VOIP messages in WapCRM. Centralize communication, use predefined templates, and streamline responses with open and closed conversations.
- [Message Templates and Quick Replies](https://help.wapcrm.net/message-templates-and-quick-replies.md): Use predefined message templates and quick replies in WapCRM for quick, consistent responses on WhatsApp, Instagram,  Telegram, SMS, and VOIP channels, enhancing communication.
- [Labeling and Organizing](https://help.wapcrm.net/labeling-and-organizing.md): Organize conversations in WapCRM with custom labels. Categorize chats by priority, topic, or department across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP.
- [Transferring Chats](https://help.wapcrm.net/transferring-chats.md): Easily transfer chats in WapCRM to the right agent. Ensure seamless support on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP without disrupting customer communication.
- [Marking Conversations as Open or Closed](https://help.wapcrm.net/marking-conversations-as-open-or-closed.md): Keep conversations organized in WapCRM by marking them as open or closed. Improve workflow and ensure timely responses on WhatsApp, Instagram, Telegram, SMS, and VOIP.
- [Filtering and Searching](https://help.wapcrm.net/filtering-and-searching.md): Easily filter and search conversations in WapCRM by labels, channels, users, time, and keywords. Manage WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP messages efficiently.
- [Summary](https://help.wapcrm.net/reporting-and-analytics/summary.md): WapCRM provides reporting tools to analyze WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP performance. Generate insights, track team efficiency, and improve customer communication.
- [Using Labels for Reporting](https://help.wapcrm.net/using-labels-for-reporting.md): Use labels in WapCRM to generate detailed reports on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP interactions. Filter by labels to analyze trends and track performance.
- [Filtering Reports by Channels, Users, and Time](https://help.wapcrm.net/filtering-reports-by-channels-users-and-time.md): Filter WapCRM reports by channel, user, and time to analyze performance on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP. Gain insights into team and customer interaction trends.
- [Analyzing Chat and Call Data](https://help.wapcrm.net/analyzing-chat-and-call-data.md): Analyze chat and call data in WapCRM to gain insights into team performance, customer interactions, and communication trends across WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and VOIP.
- [Müşteri Profili](https://help.wapcrm.net/sohbet-paneli-1/muesteri-profili.md)
- [Etiketler](https://help.wapcrm.net/sohbet-paneli-1/etiketler.md)
- [Agent Dashboard](https://help.wapcrm.net/sohbet-paneli-1/untitled.md)
- [Mesajlaşma](https://help.wapcrm.net/sohbet-paneli-1/untitled/mesajlasma.md): Kullanıcıların müşteriler ile mesajlaşma merkezi
- [Sohbetleri Açma ve Kapatma](https://help.wapcrm.net/sohbet-paneli-1/sohbetleri-acma-ve-kapatma.md): Bir müşteri ile yazışmanız bittiğinde o sohbeti kapatmalısınız. Özellikle çok kullanıcılı sistemlerde çok zaman kazandıracaktır.
- [Yönetici Dashboard](https://help.wapcrm.net/yonetici-ekranlari/yonetic-paneli.md)
- [Performans Raporu](https://help.wapcrm.net/yonetici-ekranlari/performans-raporu.md)
- [Kullanıcı Performans Raporu](https://help.wapcrm.net/yonetici-ekranlari/performans-raporu/untitled.md)
- [Sohbet Durum Raporu](https://help.wapcrm.net/yonetici-ekranlari/performans-raporu/sohbet-durumu-performans-raporu.md)
- [Tüm Mesajlar](https://help.wapcrm.net/yonetici-ekranlari/untitled-1.md)
- [Tüm Müşteriler](https://help.wapcrm.net/yonetici-ekranlari/untitled-2.md)
- [Genel Ayarlar](https://help.wapcrm.net/ayarlar/genel-ayarlar.md)
- [Etiketler](https://help.wapcrm.net/ayarlar/genel-ayarlar/goeruesme-durumlari.md)
- [Görev Kategorileri](https://help.wapcrm.net/ayarlar/genel-ayarlar/goerev-tipleri.md)
- [Kullanıcı ve Gruplar](https://help.wapcrm.net/ayarlar/kullanicilar.md)
- [Şirket Bilgileri](https://help.wapcrm.net/ayarlar/sirket-bilgileri.md)
- [Kanal ve Hesaplar](https://help.wapcrm.net/ayarlar/hesaplar.md)
- [Kanal ve Hesap Ekleme](https://help.wapcrm.net/ayarlar/hesaplar/kanal-ve-hesap-ekleme.md)
- [Gelen Mesajların Yönlendirilmesi](https://help.wapcrm.net/ayarlar/hesaplar/gelen-mesajlarin-yoenlendirilmesi.md)
- [Müşteri Yönlendirme Algoritmaları](https://help.wapcrm.net/ayarlar/hesaplar/yonlendirme-ayarlari.md)
- [Otomatik Mesajlar](https://help.wapcrm.net/ayarlar/hesaplar/otomatik-mesajlar.md)
- [Kütüphaneler](https://help.wapcrm.net/ayarlar/kutuphaneler.md)
- [Hazır Mesajlar](https://help.wapcrm.net/ayarlar/kutuphaneler/hazir-mesajlar.md): Şirket içinde ortak ve sürekli kullanılan metinlerin sohbetlerde hızlı erişiminin sağlanmasını kolaylaştırır.
- [Hazır Resimler](https://help.wapcrm.net/ayarlar/kutuphaneler/hazir-resimler.md)
- [Entegrasyonlar](https://help.wapcrm.net/ayarlar/entegrasyonlar.md)
- [Zoho CRM](https://help.wapcrm.net/ayarlar/entegrasyonlar/zoho-crm.md)
- [WooCommerce](https://help.wapcrm.net/ayarlar/entegrasyonlar/woocommerce.md)
- [İletişim Form Entegrasyonu](https://help.wapcrm.net/ayarlar/entegrasyonlar/iletisim-form-entegrasyonu.md)
- [Notification API](https://help.wapcrm.net/ayarlar/api.md)
- [Authentication](https://help.wapcrm.net/ayarlar/api/authentication.md): WapCRM API (cxapi) üzerinden veri alışverişi için her yapılan istek ile beraber her firma için farklı olan Token bilgisinin gönderilmesi gerekir.
- [Users](https://help.wapcrm.net/ayarlar/api/user-list-kullanici-listesi.md): Sistemde bulunan kullanıcların listesini döner.
- [Phones](https://help.wapcrm.net/ayarlar/api/phone-list-telefon-listesi.md): Sistemde bulunan tanımlı telefonların listesini döner.
- [Send Message](https://help.wapcrm.net/ayarlar/api/send-message-mesaj-goender.md): Mesaj gönderme işleminde kullanılır.