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INTRODUCTION TO WapCRM
Step-by-Step Guide to Getting Started with WapCRM
ACCOUNT MANAGEMENT
Removing Users and Reassigning Conversations
Best Practices for Account Management
Channel Management
Multi-User Access & Permissions
Automating Customer Conversations
Channel-Based Reporting and Analytics
Message Management
- Summary
Incoming and Outgoing Messages
Message Templates and Quick Replies
Labeling and Organizing
Transferring Chats
Marking Conversations as Open or Closed
Filtering and Searching
Reporting and Analytics
- Summary
Using Labels for Reporting
Filtering Reports by Channels, Users, and Time
Analyzing Chat and Call Data

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